Ticket Taka ("Ticket Taka", “The Company”, "We", "Us" or "Our") respects the privacy of everyone who visits our www.tickettaka.com web site (the "Site"). This Privacy Policy describes the way in which we use and disclose any personal information (the "Personal Information" that you provide to us whilst visiting the Site). Should we ask you to provide "Personal Information" by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Personal Information includes any information that identifies you or another individual personally, such as your name, address or email address.
Your use of this Site, including the use of Content is, in every case, for your personal, non-commercial use only. You agree not to sell, publish, reproduce, distribute, re-transmit or otherwise provide access to the Content to anyone. However, you are not permitted to use this service for the purpose of regularly providing other individuals with access to Content obtained through this Site. Except as provided immediately above, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display or in any way exploit any of the Content, in whole or in part. Your use of this Site and any Content must comply with any and all applicable laws, rules and regulations.
This Site can be accessed from countries around the world and may contain references to the Company's products, services, and programs that are not available in your country. These references do not imply that the Company intends to announce such products, services, or programs in your country. This Site is controlled and operated by the Company with its registered offices located in Madrid, Spain. The Company makes no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. We reserve the right to prevent the sale of secondary market tickets to UK citizens to matches held in the UK.
B. Price Policy
B.1. The price you will be charged is that indicated on the Site on the date and time of affecting the purchase. Without derogating from the foregoing, the Company reserves the right to alter prices of items and/or services as displayed on the Site and it may do so at any time even without prior notice. It is possible that the price you will be charged will be higher than the price printed on the ticket you purchased.
B.2. Ticket Taka reserves the right to change our price automatically with online security systems in order to protect our customers from any potential threat.
B.3. Please note that the total and final price that will be charged by Ticket Taka will be in Euros/Pounds according to the official exchange rate on the day of the purchase (there are no extra charges).
B.4. All prices listed on the site are per ticket.
C. Means of Payment
C.1. The payment for the purchase of items on the Site will be effected solely through a valid credit card which can be cleared by one of the lawfully operating credit card issuers as approved by the Company and/or its credit clearance provider. The Company will not honor any other means of payment.
D. Cancellation of an Order
D.1. All orders will bind you and cannot be canceled without written acceptance of cancellation by the Company.
D.2. Nevertheless, in case of a cancellation request, the company will try to resell your ticket in an attempt to recover as much of your money as possible. In some cases, this could be substantially less than your original purchase/price paid and we cannot guarantee a sale.
E. Delivery of Tickets
E.1. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change in them no later than one week prior to the event. In cases where tickets could not be delivered due to club regulations, tickets will be waiting for collection at the venue box office or at a pick-up point location.
E.2. Shipment via courier or other third-party shall be at your sole expense and risk, and the Company shall not be held liable for any delays, damages, loss and/or misplacing of the tickets by the third party delivering the tickets.
E.3. If you should not accept, pick up or have picked up a ticket sent to you, and the ticket is returned to The Company by a third party delivering the tickets or any local courier service, you shall be deemed to be waiving your right to delivery. You shall be obliged to pay the full purchase price and to compensate the Company for the costs incurred in relation to the return shipment.
E.4. The Company will make reasonable efforts to ensure that the details provided relating to the applicable event tickets are accurate and adhered to. However, in some rare cases, the actual tickets may not be in accordance with the order, and this shall not constitute a breach of the Company's obligations.
E.5. It is explicitly agreed that the Company reserves the right to make changes to the ticket delivery details. The Company will not be responsible or liable for any damage caused by such changes and this will not constitute a breach of contract on the Company's side.
E.6. Ticket Taka guarantees safe and timely delivery of your tickets. They are dispatched to you as soon as possible, most of the time arriving 48 hours before the match or even earlier but, in some cases, delivery is on match day itself. Rest assured that you will have your tickets in hand in time.
There are four ways we deliver tickets:
1 - By post (Local or International) — you will receive a tracking number so you can track and know exactly when you should expect the envelope.
2 - By a private courier — hand delivery to any address or hotel.
Please make sure you provide us with a correct and secure address and make sure that someone is there to sign for the shipment. If no one is available at the address for signing the shipment you will get a "while you were out" card which means that your shipment will be waiting for you at the local post office (full address will be mentioned at the back of the card). In case of staying at a hotel, you should authorize anyone at the hotel (usually the reception or concierge) to sign for your envelope on your behalf and to keep it for you until you pick it up from them. Please make sure to inform your hotel to expect a delivery for you.
3 - Box Office Collection/Ticket Pick Up Point. In some cases, where tickets could not be delivered, tickets will be available for collection at the venue box office, or a pick up from one of our representatives.
4 - Mobile e-Tickets (Electronic Tickets to be scanned from the mobile) or e-Tickets (Electronic Tickets to print before attendance at the event).
F. Special Provisions and Liability
F.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.
F.2. You shall visit an event at your own risk. The Company shall not be held liable for damages that you may suffer while traveling to or from the event or attending such an event.
F.3. You shall be solely responsible for obtaining the correct dates, starting times of events, and pick-up details of the tickets.
F.4. You shall not be provided with replacement tickets in the event of lost, stolen or damaged tickets.
F.5. In the event of the Company failing to deliver the contracted order as accepted by it, due to reasons attributable to it, your remedies as set forth herein, are contingent upon the following: (i) the Company will not be liable if it fails to deliver a ticket to a specific location, but delivered a compatible ticket to the event. And (ii) if the Company fails to deliver a compatible ticket to the event, due to reasons attributable to it, the Company's only obligation and liability will be limited to a compensation up to a maximum of [120%] of the ticket price of each ticket not delivered.
F.6. Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shall not have any liability or bear any responsibility to any third party using the purchased tickets.
F.7. The company will not be responsible or liable if the customer is unable to access the event and/or if the event is canceled or rescheduled due to reasons beyond the company's control such as adverse weather conditions, strikes, civil disturbances or a decision made by competent authorities and/or the organizers etc.
F.8. In the event the Company will provide you (in rare circumstances) tickets which are worse than the ones promised, the Company will reimburse you the difference according to the prices of the tickets as published in the site on purchase day. In case you receive better tickets, you will not be charged with the difference.
F.9. In the event that the Company will provide you (in rare circumstances) tickets which are not adjacent, you will be reimbursed with an amount of 3% — 15% of the price of the ticket paid by you, based on the distance between the seats. This compensation does not apply for tickets described as singles.
F.10. The Categories used by the Company are not always the same as the categories used by the official organizer of the event. The Exact block, row and seat numbers cannot be known beforehand.
F.11. Some categories may include standing areas and this arrangement is not connected to the Company but to the official organizer of the event.
G.1. You shall be solely responsible for abiding by the rules, regulations, policies and a code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
G.2. In some cases, member tickets will be delivered. Member tickets are plastic tickets belonging to a club member that has granted permission to use the tickets in question for the match. These tickets are perfectly normal and can be used by anyone to enter the stadium.
G.3. In the case where member tickets have been delivered, you shall be responsible to return them in an envelope that will be provided by the company. The tickets will then need to be left at the hotel reception or handed back to a courier that will be collecting the tickets. Failing to return the member cards, season cards or passes after the match will give us the right to charge you the respective reissuing cost and remaining matches on them until they are returned. If returned after the matches, these charges won't be returned.
C. The company makes no warranty that the site or the services provided via the site will be uninterrupted, timely, secure or error-free, or that the site or any of the services, information and content provided thereby or via the applicable servers are free of viruses or other harmful components.
D. Although the Company uses reasonable attempts to exclude viruses or the like from this Site, it cannot ensure such exclusion. The Company assumes no responsibility, and shall not be liable for any: (i) damages to or viruses or the like that may infect your computer equipment or other property on account of your access to or use of or browsing of this Site or your downloading of any material, data, text, images or other from this Site and no liability is accepted for viruses or the like. Please take all appropriate safeguards before downloading information from this Site; and (ii) any damages and/or losses resulting from your unverified reliance on information provided to the Company by third parties.
To the fullest extent permitted by applicable law, under no circumstances shall the Company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors or suppliers (the "company parties") be liable, jointly or severally, to you or any other person as a result of your use or access the site or any content appearing via the site and related service for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract or other theory of liability, even if any of the company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited to the fullest possible extent permitted by applicable law.
*Limitation of Liability for Third-Party Actions*
Ticket Taka operates as a marketplace that facilitates transactions between buyers and sellers. We do not own, produce, sell, or manage any of the products listed by sellers on our platform. Accordingly, we are not liable for any actions, products, content, or services provided by third parties, including but not limited to sellers and their employees.
Users acknowledge and agree that Ticket Taka is not responsible for the behavior, actions, or inactions of any seller or their employees. Any claims of damage, injury, or other legal action resulting from a seller's or their employee's act or omission must be directed towards the respective seller and not Ticket Taka.
By using our services, you release Ticket Taka from any and all claims, demands, damages, and liabilities arising out of or in any way connected to your interactions with third-party sellers and their employees. This liability clause shall be included in its entirety and understood by all users of the platform.
Participation in forums or the like in various related topics made available through the Site will be governed by the "Forum and Participation Guidelines" section referenced below.
You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers and any third-party content providers to this Site from and against all claims, losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.
B. The Company will be entitled to terminate the contractual arrangement with you, in its sole discretion and without giving prior notice. Upon termination of the contractual arrangement and/or the cancellation thereof, you are required immediately to cease making use of this Site.
C. The Company will be entitled to cease supplying services through the Site and/or to cease operating the Site, in whole or in part, at its sole discretion.
The Company reserves the right to seek all remedies available at law and in equity for violations of these Terms, including but not limited to the right to block access from a particular Internet address to this Site and any other provider and their features.
Any shortcomings in relation to the execution of the services provided through the Site cannot be attributed to a party should these not be due to the fault of the party or when said party cannot be deemed responsible for them in accordance with the law, the Terms or according to generally accepted standards. The Company may invoke force majeure should the Company's shortcoming be partly or fully the result of war, mobilization, riots, flooding, fire, accidents, strikes, occupations, measures set by the government, non-delivery of required tickets to the Company by third parties and other unforeseen events.
The Terms are governed by and construed in accordance with the laws of The State of Cyprus and any action arising out of or relating to these Terms, which the parties are unable to amicably resolve between themselves within 30 days, shall be exclusively referred to arbitration in Cyprus in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said rules. Said arbitration shall be conducted in English and the arbitrator shall be obligated to reason their decisions.
These Terms constitute the entire agreement between you and the Company with reference to this Site. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation this paragraph. In the event, any provision of these Terms shall be deemed unenforceable, void or invalid, such provision shall be modified so as to make it valid and enforceable, and as so modified the entire Terms shall remain in full force and effect. No failure or delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder. The Company reserves the right to change, suspend or discontinue any aspect of the services and content provided through this Site at any time, without notice or liability. You should periodically check these Terms and Privacy Policy posted on this Site to review the current terms and guidelines applicable to your use. Your continued use of this Site after such revisions constitutes your acceptance of these revisions.
